jwin's Privacy Policy

1 Types of Information Collected

jwin collects various types of information in order to provide its services. This information falls into two main categories — personally identifiable information and non-personal or technical information.

1.1 Personally Identifiable Information

When you register on the jwin platform or use our services, the following information may be collected:

• Full name and date of birth
• Valid mobile number (for account verification)
• Email address
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details (used solely to process transactions)
• Identity verification documents, where applicable

1.2 Technical and Usage Information

The following information about your device and how you use the platform may be recorded automatically:

• IP address and device identifier information
• Browser type and operating system information
• Login time, session duration, and browsing patterns on the platform
• Game play history, betting records, and transaction logs
• Information collected through cookies and similar tracking technologies

2 How Information Is Collected

jwin collects user information in several ways. Each method is used transparently and for a defined purpose.

2.1 Information You Provide Directly

When you create an account on jwin, log in, make a deposit or withdrawal, or contact our support team — you are providing information directly. We use this information solely to ensure your service.

2.2 Automatic Collection

Our servers and technical systems automatically log certain information, such as login times, game sessions, transaction details, and device-related metadata. This information helps ensure the security and performance of the platform.

2.3 Through Third-Party Services

Limited information may also be received from payment gateways (bKash, Nagad, Rocket, Upay) and identity verification services, which is used solely to validate transactions.

3 Purpose of Using Information

jwin uses collected information for specific and lawful purposes. No information is used beyond its intended purpose.

• Account management and verification: Information is used during registration, login, and the identity confirmation process.
• Transaction processing: Payment-related information is used to smoothly complete deposit and withdrawal requests.
• Customer support: When you contact us via 24/7 live chat or email, your account information is verified to provide accurate assistance.
• Platform improvement: We continuously improve the quality of our services by analyzing usage patterns.
• Fraud prevention and security: Accounts and funds are protected by identifying unusual activity.
• Legal compliance: Necessary records are maintained to stay in compliance with applicable laws and regulations.
• Personalized experience: Relevant games and offers are displayed based on your preferences and playing habits.

4 Data Storage and Security

jwin follows industry-standard technologies and processes to ensure the security of user information.

4.1 Technical Security Measures

• SSL encryption: All data transferred between your browser and our servers is secured through SSL/TLS encryption.
• Encrypted storage: Stored information is kept in encrypted databases to prevent unauthorized access.
• Two-factor verification: An additional layer of verification is maintained to protect accounts.
• Firewall and security monitoring: Our infrastructure is under continuous security monitoring.

4.2 Data Retention Period

Information from active accounts may be retained for a defined legal period even after an account is closed. Transaction records are kept for a set period in accordance with financial regulations. Once the required retention period has passed, personal information is securely deleted or anonymized.

4.3 Staff Access Controls

jwin staff may only access user information to the extent necessary to carry out their responsibilities. All staff are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

jwin never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Service Providers

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely to complete the relevant transaction.

5.2 Game Service Providers

The minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe to manage gaming sessions. They also follow their own strict privacy policies.

5.3 Legal Requirements

Information may need to be shared to comply with court orders, valid requests from law enforcement agencies, or applicable legal obligations. In such cases, we provide only the information that is legally required.

5.4 Fraud Prevention

Limited information may be shared with relevant authorities or security services to maintain platform security and prevent serious fraud.

6 Cookies and Tracking Technology

jwin uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences. These cookies cannot be disabled.

6.2 Analytics Cookies

These cookies collect information to understand how users are using the platform. This information is processed in fully anonymized form and is used to improve the platform.

6.3 Cookie Controls

You can disable most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from using many features of the platform.

7 User Rights

jwin believes that users own their own information. We therefore ensure the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request a correction. We will update that information as quickly as possible after completing verification.

7.3 Right to Delete Information

You may request to close your account and have your personal information deleted. However, we may be obligated to retain certain records for a defined period for legal reasons.

7.4 Right to Object to Data Processing

You may object to the processing of your information for specific purposes. We will give this request proper consideration and comply where legally possible.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We provide assistance via 24/7 live chat and email.

8 Underage Users

jwin strictly does not apply to anyone under the age of 21. Our platform is operated solely for users who are 21 years of age or older.

Age verification is in place during the registration process. If we find that a minor is using our platform, that account will be immediately closed and all associated information will be securely deleted.

If you are aware that a minor is using jwin, please notify our support team immediately.

9 Changes to the Policy

jwin reserves the right to update this privacy policy from time to time. Changes may be made to this policy if the scope of services expands, new technology is added, or applicable legal requirements change.

Whenever a significant change is made, we will:

• Update the "Last updated" date at the top of this page
• Display a notification on the platform
• For important changes, registered users will be informed via email or mobile

Continuing to use the platform after any changes will indicate that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

10 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

To learn more about responsible gaming, visit our Responsible Gaming page. For answers to general questions about the jwin platform, visit our FAQ page.